Social Media Glossary

Metrics & Analytics Terms — Social Media Glossary

18 terms · alphabetical

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Analytics

Data and metrics that measure how your social media content is performing, including reach, engagement, and conversions.

Metrics & Analytics

Audience

The group of people who follow or regularly engage with your social media content.

Metrics & Analytics

Brand Mention

Any instance where your brand name is referenced on social media, whether tagged or untagged.

Metrics & Analytics

Click-Through Rate (CTR)

The percentage of people who clicked a link in your post out of everyone who saw it.

Metrics & Analytics

Conversion Rate

The percentage of people who complete a desired action (sign-up, purchase, download) after clicking from your social content.

Metrics & Analytics

Dark Social

Traffic and sharing that happens through private channels (DMs, email, WhatsApp) that can't be tracked by analytics tools.

Metrics & Analytics

Engagement

Any interaction a user takes with your social media content, including likes, comments, shares, saves, and clicks.

Metrics & Analytics

Engagement Rate

The percentage of people who engaged with your content out of those who saw it, used to measure content effectiveness.

Metrics & Analytics

Follower

A user who has subscribed to see your social media content in their feed.

Metrics & Analytics

Impressions

The total number of times your content was displayed on someone's screen, including multiple views by the same person.

Metrics & Analytics

KPI

A measurable metric used to evaluate whether social media activity is achieving its intended business objectives.

Metrics & Analytics

Organic Reach

The number of unique people who see your content without any paid promotion.

Metrics & Analytics

Reach

The total number of unique people who saw your social media content during a given time period.

Metrics & Analytics

ROI (Return on Investment)

The financial return generated from your social media efforts relative to the cost of those efforts.

Metrics & Analytics

Sentiment Analysis

Using software to automatically detect whether social media mentions of your brand are positive, negative, or neutral.

Metrics & Analytics

Share of Voice

Your brand's proportion of total social media mentions or conversations compared to your competitors.

Metrics & Analytics

UTM Parameters

Tags added to URLs that let analytics tools identify exactly which social media post or campaign drove a website visit.

Metrics & Analytics

Vanity Metrics

Social media metrics like follower counts and likes that look impressive but don't directly correlate to business outcomes.

Metrics & Analytics

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Metrics & Analytics Terms — Social Media Glossary | XreplyAI